Part 1

Continue working with the company AMAZON.COM, INC.

1. Obtain information about the characteristics of the customer service activities that are carried out in the operation of the company in its distribution chain.

2. Describe the logistics performance metrics that the company uses to carry out its objectives and control logistics activities in accordance with the strategic objectives of the organization.

Part 2

Continuing with the same information from part 1, do the following:

3. Identify the environmental and sustainability practices in the supply chain that the company applies in its operation.

4. Identify and describes the outsourcing strategies in logistics services of the company, which are the determinants to outsource versus using own resources.

5. Identify the innovation practices in the supply chain that the company has developed compared to its competitors and how these have impacted its position in the market.

Part 3

Continuing with the same information from part 1 and 2, do the following:

6. Develop an export proposal and make at least five recommendations to achieve adequate logistics performance in the selected company.

7. Draw your conclusions.