Assignment Task

Learner Information

This Learner Assessment Pack is designed for you to complete the assessment for BSBLDR601 - Lead and manage organisational change (Release 1). It may refer to your own workplace/organisation, or to a simulated business provided by your assessor.

The assessment tasks include Short Answer Questions where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment ( project work), where you need to demonstrate your skills required in the unit. It is recommended that you use the case study provided in the assessment where possible. If you are working on a different organisation, to discuss with the assessor first and obtain the written permission. Ensure to discuss this with your assessor prior to commencing with the assessment.

This Learner Assessment Pack is made up of two task:

Assessment Tasks

Assessment Tasks, including:

• Short Answer Questions
• Project Work (Practical Assessment)

Practical Assessment– Bounce Fitness

 Task two is a practical assessment and this assessment will be due at the end of last week of the unit delivery

This workplace project assessment requires you to develop and implement a Change Management Project Plan to lead and manage organisational change.

This assessment is divided into seven project tasks:

• Conduct Meeting in Relation to Organisational Change
• Develop Change Management Project Plan
• Develop Communication Plan
• Arrange and Manage Communication Plan
• Identifying Barriers to Change
• Implement Mitigation Plan
• Modify Change Management Project Plan

This project requires you to complete the assessment tasks in a real workplace, or in an environment with conditions similar to that of a workplace in this industry.

Each task comes with a set of instructions. You are to follow and perform these instructions while being observed by the assessor and/or submit any required documentation.

Before starting this assessment, your assessor will discuss with you these tasks, including instructions and guidance for satisfactorily completing them.

You are required to:

• Complete the tasks within the time allowed, as scheduled in-class roll.
• Analyse and interpret information about the organisation’s internal and external environment and consult with stakeholders to identify requirements and opportunities for changes that support organisational objectives
• Prioritise opportunities for changes with input from relevant stakeholders.
• Develop a change management project plan for the priority changes incorporating resource requirements, risk management and timelines
• Develop strategies to communicate or educate the changes and embed them
• Obtain approvals and agree reporting protocols with relevant managers and implement the plan including addressing barriers to change
• Review and evaluate the change management project plan and modify as needed to achieve objectives.

Conduct Meeting in Relation to Organisational Change

Your assessor will observe you as you conduct a meeting with key stakeholders, experts and specialists to analyse at least one organisational change

Your assessor will observe you as you conduct a meeting with key stakeholders, experts and specialists to analyse at least one organisational change.

Relevant stakeholders can be individuals or groups directly impacted by the organisational change you will implement. They must be involved throughout the development, implementation and monitoring process.

Experts refers to individuals or groups who have knowledge and experience in implementing the required change in organisation.

Specialists refers to subject matter specialists who have expertise over a specific aspect of the business that is affected by your identified change.

Use your workplace/organisation’s template(s) to complete this task, or use the Change Management Project Plan template provided at the Bounce Fitness site. This will be used throughout the Practical Assessment Tasks.

Prior to commencing your meeting, you must Review at least two pieces of workplace documentation relevant to the organisational change you are to undertaking.

This includes:

• Business plans
• Feedback Surveys and Forms
• Business and Communication Plans
• Reports
• Service-level agreements (SLAs

You will be assessed on your practical skills to:

Analyse and interpret information from the documentation about the organisation’s internal, external environment and identify two of each of the following:

• Management decisions in relation to change
• Organisational objectives
• Performance gaps
• Change opportunities
• Business threats

Discuss and identify requirements for change for change that support organisational objectives from workplace documentation

Discuss and seek information, clarify, questioning, confirm understanding and active listening.

After consultation, complete the “ SWOT Analysis” and “PESTLE Analysis” sections of the Change Management Project Plan.

Review Workplace Project Task 1 – Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

Review the template(s) you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the Change Management Project Plan template provided at the Bounce Fitness site.

Submit the partially completed Change Management Project Plan with the completed “SWOT Analysis” and “PESTLE Analysis” sections to your assessor.

Include any supplementary documents/sources used in the meeting, such as: 

• Organisational documents such as business plans, reports or similar, with relevant objectives and practices about the organisation’s existing guide to organisational change
• Printed or online sources relevant to issues, practices, or requirements, including government websites in relation to communication

Develop Change Management Project Plan

This task will require you to develop a Change Management Project Plan to lead and manage organisational change.

Use your workplace/organisation’s template(s) to complete this task or use the Strategic Audit Template as part of and the Change Management Project Plan Template provided at the Bounce Fitness site.

To complete this task, you must:

• Complete a strategic audit of your organisation based on your findings from the information obtained in the SWOT Analysis and PESTLE Analysis Workplace Project Task 1.

You will need to indicate your findings as they shed light on the internal environment of your organisation

• Develop the Change Management Project Plan template from the information and resources

This must include the following:

• Priorities change requirements

For each activity identified, you must identify the following:

• Key personnel responsible for the implementation of this activity
• Resources required to implement the activity
• Target timeframes for implementation
• Target outcome after implementation

Develop Communication Plan

our assessor will observe you as you consult with relevant managers to develop the Communication Plan for the organisational change you are to undertake.

Relevant managers are the required personnel responsible with embedding the change into the organisation.

These can include:

• Board members
• Department heads
• General managers of different work team

Use your workplace/organisation’s template to complete this task or use the Communication Plan template as part of the Change Management Project Plan template provided at the Bounce Fitness site.

Note: If you are to use your workplace/organisations template, make sure you show evidence of the following in your plan.

You will be assessed on your practical skills to:

• Develop a Communication Plan to implement the Change Management Project Plan developed in Workplace Project Task 2.

You must obtain approval from all relevant managers before concluding the discussion.

• Discuss and seek information using appropriate structure and language
• Using active questioning and listening to clarify and confirm understanding

After the consultation, you must partially complete the ‘Communication Plan’ section of the Change Management Project Plan with information discussed during consultation.

Leave the ‘Actual date of Implementation’ and ‘Actual Outcome’ of Communication Plan blank. This will be completed in a future task.

Review Workplace Project Task 3 – Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

Arrange and Manage Communication Plan

This task will require you to arrange and manage action items of the Communication Plan as part of the Change Management Projection Plan into the organisation.

To complete this task, you must:

• Arrange activities for delivery of each action item listed in the Communication Plan developed in Workplace Project Task 3.
• Manage activities for delivery of each action item listed in the Communication Plan developed in Workplace Project Task3.
• Update the following columns of your Communication Plan following your implementation:
  • Actual implementation date
  • Actual outcome/ status update

Review Workplace Project Task 4 – Assessor’s Checklist before starting this task.

This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

This form outlines the following:

• Resources you are required to access to complete the task. 
• All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

You will need to submit an updated Communication plan to your assessor.

Additionally, you will need to submit evidence that you have arranged and managed each action item outlined in the Communication Plan to your assessor.

Samples of evidence of arranging and managing can be:

• Questionnaires/surveys with stakeholder feedback
• Copies of email correspondence with relevant stakeholders
• Photos or videos from the workplace demonstrating implementation of the action item
• Copies of instructions provided to relevant stakeholders on how to implement the specific action item (e.g. instructions for conducting consultations)
• Evidence of communication/consultation to key personnel and/or stakeholders

Identify Barriers to Change

Your assessor will observe you as you consult at least key personnel regarding the implementation of the Communication Plan from Workplace Project Task 4 to identify barriers to change.

Use your workplace/organisation’s template to complete this task or use the Communication Plan as part of the Change Management Project Plan template provided at the Bounce Fitness site.

Note: If you are to use your workplace/organisations template, make sure you show evidence of the following in your plan.

Your assessor will observe you as you demonstrate practical skills to:

• Assess performance of implemented communication plan against objectives of Change Management Project Plan.
• Identify at least two barriers to change that affected the outcome of Communication Plan implemented in Workplace Project Task 4.
• Discuss prescribed mitigation strategy to address barriers based on Mitigation Plan developed in Workplace Project Task 2.

Review Workplace Project Task 5 – Observation Form before starting this task.

This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

This form outlines the following:

• Resources you are required to access to complete the task. 
• All criteria your submission must address to satisfactorily complete this task.

Implementation of Mitigation Plan

This task will require you to Implement Mitigation Plan as a response to the two identified barriers to change identified in Workplace Project Task 5.

You are to complete the Mitigation Plan which is incorporated in the Change Management Project Plan Template.

To complete this task, you must:

• Implement action items to address barriers to change as outlined in the Mitigation Plan.
• After implementing the actions, update the following sections of the Mitigation Plan:
  • Actual Date of implementation
  • Revised Risk Rating.

Review Workplace Project Task 6 – Assessors Checklist before starting this task.

This form outlines all the skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment.

This form outlines the following:

• Resources you are required to access to complete the task. 
• All criteria your submission must address to satisfactorily complete this task.

You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment.

Submit the completed Mitigation Plan to your assessor.

Additionally, you must submit evidence that you have implemented each mitigation strategy to address barriers.

Evidence can include:

• Email correspondence
• Meeting minutes 
• Video recording of the meeting conducted with the stakeholders