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Jan 21, 2025

It has been some time since this VP has worked on organizational design, but he is eager to explore contemporary models that might help the organization regain its customer-focused approach. The VP strongly believes that a systematic redesign of the organization could enhance customer service levels to match or exceed those of the past.

Assignment Instructions:

  1. Design Possibilities:

    • Explain various organizational design options that could lead to superior customer service.
    • Present different design possibilities, listing at least three advantages and three disadvantages of each option.
    • Based on your research, make a final recommendation and provide the reasoning and logic that informed your decision.
  2. Customer Satisfaction Strategies:

    • Develop four customer satisfaction strategies to complement the organizational redesign.
    • For each strategy, list three advantages and three disadvantages.
    • Use insights from previous assignments on change management to support your recommendations.
  3. Change Strategy and Implementation:

    • Explain the change strategy for implementing your recommendations and for gaining buy-in from line managers.
    • Discuss the expected return on investment (ROI) and include a logical explanation for your final recommendation.
  4. Visual Aids and References:

    • Include at least one content chart or a description of the model or strategy being recommended.
    • Provide one ROI summary chart to illustrate the financial impact of your recommendations.
    • Use at least three graduate-level references and follow APA formatting guidelines throughout the assignment.
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