This unit specifies the skills and knowledge required to work ethically in real estate. It includes expressing a thorough understanding of ethical standards in real estate. This unit supports real estate professionals in reducing financial and reputational risks, in meeting consumer protection standards, and in dealing responsibly with ethical breaches and challenges. This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit.
Information for Participants
Assessing your competence in this unit
In this unit you must be able to demonstrate your underpinning knowledge and ability to perform the tasks relating directly to the learning outcomes and performance criteria. This means that you have to demonstrate that you are competent at accessing and interpreting the legislation applicable to real estate and can correctly apply ethical principles in your dealings with clients.
This assessment pack includes four forms of assessment:
Part
A. Questions
Most questions are multiple-choice and you should circle the letter of the response which best answers the question or completes the statement most accurately. Some questions may have more than one correct answer, and that is indicated in the question itself. For true/false questions, circle either the word `true` or `false` to match your response to the question. In mix-and-match questions, you are required to match the column of key words presented on the left-hand column to the right-hand column.
B. This assessment comprises a series of questions relating to the elements and performance criteria for this unit of competency. The questions have been mapped to the assessment criteria for this unit of competency, as well as to the required skills and knowledge and understanding.
C. Case Study/Scenario
In Part C of the assessment you will be required to answer the questions in the case study scenarios. Your assessor will be looking to see how you respond to questions and for the skills and knowledge that you would need to apply to a satisfactory standard. The timescale for return of your written questions and answers will be advised by your trainer/assessor.
D. Project
This assessment you will be required to complete a number of written answer questions based on a published case study pertaining to a real estate industry prosecution where consumer protection requirements were breached. The timescale for return of your written questions and answers will be advised by your trainer/assessor.
Explain in your own words what communication strategies you would adopt in order to build rapport with clients, determine their needs and provide accurate advice
Explain the steps you would take to accurately identify the issues and handle a customer complaint efficiently.
If you are contracted by a buyer to find a property on their behalf, can you receive commission from both parties to the transaction?
Why is it vital that you consider ethical practices when making personal business decisions?
What responsibilities do employers have in relation to workplace health and safety?
What responsibilities do employees have in relation to workplace health and safety?
What specific areas of legislation does this breach?
What is the connection between the Applicant’s unethical practice and the consumer protection requirements?
What sources of specialist advice should the Applicant have sought to ensure that she adhered to the ethical standards and codes of conduct?
Explain how the Applicant contravened the following Real estate Codes of Conduct, ethical standards and codes of practice in line with the case details.
Background
A number of grounds were relied upon for the purposes of the determination. In these proceedings, the respondent relies on the single ground that she is not a fit and proper person to hold a licence.
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