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May 25, 2023

Lakewood IT’s management is asking for additional information in your analysis. They are tasking you with exploring and researching some options associated with their project. Management wants you to research IT service implementation options. More specifically, you must research Software as a Service (SaaS) solutions vs. non-SaaS solutions for IT service departments. The paper must:

  1. Identify and describe, at least, two SaaS solutions and two non-SaaS solutions:

    • SaaS Solutions:
      • Salesforce: A leading customer relationship management (CRM) platform that offers comprehensive services including sales, customer service, marketing automation, and analytics.
      • Google Workspace: A suite of productivity and collaboration tools including Gmail, Drive, Docs, Sheets, and Meet, designed to enhance business communication and teamwork.
    • Non-SaaS Solutions:
      • Microsoft Office 2019: A locally installed productivity suite that includes Word, Excel, PowerPoint, and Outlook, offering robust features for document creation and management.
      • Adobe Creative Suite: A collection of graphic design, video editing, and web development applications like Photoshop, Illustrator, and Premiere Pro, installed and run on local machines.
  2. Describe, at least, two benefits and two limitations associated with each solution:

    • Salesforce (SaaS):
      • Benefits:
        • Scalability: Easily adjusts to the needs of growing businesses without requiring significant infrastructure changes.
        • Accessibility: Available from any location with internet access, facilitating remote work and collaboration.
      • Limitations:
        • Cost: Subscription fees can add up over time, especially for larger organizations.
        • Dependency on Internet: Requires a stable internet connection for optimal performance.
    • Google Workspace (SaaS):
      • Benefits:
        • Collaboration: Real-time editing and sharing features enhance team productivity.
        • Integration: Seamlessly integrates with various third-party applications and services.
      • Limitations:
        • Data Privacy: Concerns about data security and privacy with cloud-based storage.
        • Offline Access: Limited functionality without an internet connection.
    • Microsoft Office 2019 (Non-SaaS):
      • Benefits:
        • Offline Access: Full functionality without needing an internet connection.
        • One-time Purchase: No recurring subscription fees, only a one-time purchase cost.
      • Limitations:
        • Upgrades: Requires purchasing new versions for updates and new features.
        • Limited Collaboration: Lacks real-time collaborative features available in cloud-based solutions.
    • Adobe Creative Suite (Non-SaaS):
      • Benefits:
        • Performance: High performance and extensive feature set suitable for professional-grade work.
        • Ownership: Full control over the software with a one-time purchase.
      • Limitations:
        • Cost: High upfront cost for the entire suite of applications.
        • Flexibility: Not as flexible for remote work without additional tools for collaboration.
  3. Identify one preferred SaaS solution and one preferred non-SaaS solution as the best options for Lakewood IT:

    • Preferred SaaS Solution: Google Workspace - Due to its robust collaboration tools, ease of use, and seamless integration with other cloud services, it is an excellent choice for enhancing productivity and facilitating remote work.
    • Preferred Non-SaaS Solution: Microsoft Office 2019 - Its comprehensive suite of productivity tools, offline access, and one-time purchase model make it a reliable and cost-effective option for local installations and use without internet dependency.

The paper must not exceed 5 pages of content (the title page, abstract [if required], reference pages, figures/tables, and appendices are not content pages). In addition, the paper must use:

  • Times New Roman, 12 pt font/typeset
  • Double spaced lines
  • The APA Manual, 7th edition’s title page, header, margins, figure, table, and heading formatting
  • The APA Manual, 7th edition’s writing mechanic guidelines
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