Scenario:

Imagine that you are a member of the HR department of a small retail company, and upper management has assigned you the task of developing an employee customer service training class for all new hires.

Requirements: Write a 6-7 page paper wherein you:

Justify the necessity of conducting a needs assessment for your company’s proposed employee customer service training, outlining five ways in which such an assessment would reveal any existing performance deficiencies.

Formulate an implementation plan for customer service training, specifying the preferred training method (e.g., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).

Provide reasoning behind your selection of the chosen training method for customer service training. Suggest two effective strategies for motivating employees who lack enthusiasm for attending training sessions.

Devise a survey to collect targeted feedback from training participants, facilitating enhancements in future training sessions. Present the survey within the body of your paper as if it were to be completed by participants.

Support your arguments with a minimum of three credible and relevant sources, integrating them into a coherent analysis.

Ensure that every source cited in your assignment is listed in your source list at least once. Employ clear, concise, well-organized writing that is devoid of grammatical, spelling, typographical, formatting, and punctuation errors.

Conform to Strayer Writing Standards (SWS) for citations and formatting, referring to the library or library guides for guidance. Seek additional instructions from your professor if necessary. The specific course learning outcome associated with this assignment is: Propose how to develop employee training, including a needs assessment, training methods, motivation, implementation plan, and training assessment.