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May 27, 2023


General Instructions –


The assignment must be submitted on Blackboard (WORD format only) via the allocated folder. Assignments submitted through email will not be accepted. Ensure your work is clear and well-presented; marks may be reduced for poor presentation, including incomplete information on the cover page. Clearly mention the question number in your answer. Late submissions will NOT be accepted. Avoid plagiarism; all work should be in your own words, with proper referencing. All answers must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted, as they will be considered plagiarism. Submissions without this cover page will NOT be accepted.


Purposes/Learning Outcomes: After completing

Assignment-1, students will be able to:

LO 1.1: Recognize the overall knowledge management processes, concepts, goals, and strategies within the context of an organization.

LO 1.2: Describe how valuable individual, group, and organizational knowledge is managed throughout the knowledge management cycle.

LO 1.3: Define the different types of knowledge and explain how they are addressed by knowledge management in various business environments.

Assignment Questions:

This assignment is report-based and requires students to read thoroughly through chapters 1 to 3 from the prescribed book for the course, along with other materials like journal papers, reports, and research articles. Proper references must be used to justify the assignment work.

The structure of the assignment is as follows: Introduction:

  1. Concept of knowledge management: Provide a discussion on the concept of knowledge management, including a minimum of 3 definitions by well-known authors, and explain its importance in the present-day business world. (400-500 Words)
  2. Differentiate the term “Knowledge” from Data and information, and discuss major types of Knowledge. (400-500 Words) References: (1 Mark) Knowledge Management Cycles and Models:
  3. Discuss Bukowitz and Williams` Knowledge Management cycle, highlighting differences from Wiig’s KM cycle. (Minimum 500 words)
  4. Explain Nonaka and Takeuchi`s knowledge spiral model of KM and briefly discuss Choo’s Sense-making model. (400-500 words) References: (1.5 Marks) Answers:
  5. Concept of Knowledge Management: Knowledge management (KM) encompasses the processes of capturing, sharing, creating, and utilizing knowledge to achieve organizational objectives. It involves the identification, acquisition, development, distribution, and retention of knowledge assets within an organization. KM extends beyond technology to include people, processes, and culture. Various definitions of KM by well-known authors exist. For example, Davenport and Prusak (1998) defined KM as “the process of capturing, distributing, and effectively using knowledge,” while Alavi and Leidner (2001) defined it as …
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Total: GBP120

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