Practice should be regularly monitored as part of a robust quality assurance process. When incidents arise, they can help us to improve our practices and use evidence-based research for guidance in decision-making processes around person-centered care approaches.
There is no one-size-fits-all answer to this question, as the extent to which systems, processes, and practices facilitate positive outcomes will vary depending on the specific context and situation. However, in general, effective systems, processes, and practices should be designed with the goal of achieving positive outcomes in mind.
Furthermore, it is important that everyone involved in the system from top leadership down to the frontline staff be aware of and aligned with this goal, and that they have a shared understanding of what constitutes success. In order to achieve positive outcomes, everyone must be working towards the same goal and using the same measures to gauge progress.
Finally, regular evaluation and review of systems, processes, and practices are critical to ensuring that they are effective and meet the needs of staff, patients/residents, families, and other stakeholders.