The CQC isnt only concerned about what you do, but they also want to understand how your organization goes about doing it.

Every inspection is conducted differently because the inspectors will ask different questions based on what they are looking for, but you can always expect them to be extremely thorough. They wont leave any stone unturned and they will take as much time as they need to understand how your organization works.

Before the process begins, youll be asked to fill out a risk assessment which provides information regarding whether there are any risks associated with caring for people in your facility. Although these questions seem fairly straightforward, it is important that you answer them properly because this can determine whether or not youre going to pass an inspection. The inspectors will also likely ask about the decisions and processes behind hiring and retaining staff members so be prepared to explain why you chose certain individuals over others.

Persons Involved In Inspection Processes

The CQC is primarily concerned with members of staff because they are responsible for caring for people, but that doesnt mean that the inspectors wont be asking about other individuals as well.

While the CQC is primarily concerned with the quality of care provided as part of your organization, they also check on an individuals satisfaction. They want to know that the people who come into your facility are getting satisfactory treatment and its up to you to confirm this.

They will ask a number of questions regarding how frequently residents, relatives, or other visitors raise concerns about certain issues. These could be anything from complaints about staff members to problems with food and facilities.

How To Prepare For Inspection

Although the CQC is primarily concerned with what your organization does, they also want to understand how you go about doing it.

Before an inspection, youll be asked to fill out a risk assessment which provides information regarding whether there are any problems associated with caring for people in your facility. Although these questions seem fairly straightforward, it is important that you answer them properly because this can determine whether or not youre going to pass an inspection. The inspectors will also likely ask about the decisions and processes behind hiring and retaining staff members so be prepared to explain why you chose certain individuals over others.

Lastly, if your organization is either on probation or has been put under special measures in the past, expect to answer a barrage of questions regarding what youve changed since then. These are important questions because the CQC is interested in learning how your organization has changed to ensure that people are safe and receiving proper care.

Inspection Process And Information Required

Although inspections can be unannounced, the Care Quality Commission (CQC) will usually provide two weeks notice in writing. In most cases, they will also inform you as to what they are going to inspect.

You are responsible for providing inspectors with all necessary information, including documents, records, plans, and policies associated with your facility. These might include but are not limited to minutes from meetings, recruitment files, staff training notes, complaints documentation, patient complaints, or corporate risk registers.

The inspection process involves interviewing individuals involved in the provision of care. This can include staff members, volunteers, relatives, or patients. Inspectors will also speak to your managers and supervisors before making their decisions regarding whether or not to approve your facility.