Module One

Activity 1

 In your own words, explain how you would greet a patient as they entered your place of work. Give a detailed account of the required actions and procedures that that are necessary for the transaction of appropriate information.

Activity 2

Why is it important that you correlate the appropriate information of the patient when they arrive for their appointment?

Activity 3

Describe the necessity of gaining the correct details of the patient and the pitfalls of not doing so.

Activity 4

Describe the appropriate attire that is required for the position you hold and why it is fundamental that you adhere to the regulations.

Activity 5

What subjects should you not, under any circumstances, discuss in front of patients and why this is so?

Activity 6

Explain the procedure of making appointments for patients.

Activity 7

Explain your understanding of telephone etiquette and why it is instrumental to comply with the standards required.

Activity 8

How should you communicate with a patient who is demanding and indignant?

Reference list / bibliography

Please list your sources of information in the box below.  This includes anywhere you have accessed to gain the information required to answer the questions.  At level 3 and above, it is expected that you read widely, and we would recommend that you include at least 3 references.  These can be any books you have read, websites you have accessed or the NCC materials.  Please try to reference according to Harvard.  For help with this, please visit the following website:

If you have gained information from other sources, please ensure that this has been referenced and written in your own words.  Plagiarised work will not be accepted, and your work could be checked at any point throughout the course.  If in doubt, please check your work using a plagiarism checker.