In order to successfully pass this assessment criterion, you will need a deep understanding of how effective communication models and methods can be used within your practice. While verbal means may include written or electronic/digital messages as well, there are many other types that also fall under these two categories: pictorials (such as signs), social media posts etcetera.
Verbal communication is the most direct and common type of communication. It can be face to face, by telephone, or even by letters. It is important that you ensure that effective verbal communication is used in all types of day-to-day situations. This is considered to be a core communication method that should be used most often, with the least amount of barriers. Ensure that your team is able to clearly understand verbal communication in order to carry out tasks effectively. It is important that all members of the team feel comfortable communicating verbally with each other, ensuring that there are no barriers when attempting this method of communication.
When communicating verbally, it is important to be aware of the other partys needs and abilities. For example, when speaking with someone who has a learning disability or any type of hearing loss might require that you speak more slowly than usual in order for them to hear you properly; however, going too fast can cause confusion so make sure they have time before moving on.
Words are important because they represent our thoughts. We should choose them carefully and speak clearly to avoid jargon, slang, or dialect that may be barriers to effective communication.
Metaphors are often used in a figurative sense that may not be understood by individuals from different cultures or those on the Autistic Spectrum. Ensure that you clarify these types of words before continuing.
Written communication is often considered more permanent than verbal communication. It can be used to document any type of information or processes that are required in order to carry out daily tasks effectively. A good example would include documentation for an individuals care plan, however, this could also include written instructions for another team member to follow if they were to carry out the task instead.
Written communication can include notes, memos, reports, policies, procedures, and official documents. Ensure that everyone is aware of the importance of written communication in order to ensure that all relevant tasks are carried out successfully. This can also be used as a backup plan for verbal communication especially if an individual may need additional clarification with regards to anything discussed verbally.
Electronic or digital communication can be used in place of verbal and written communication, however; its effectiveness is not considered to be highly reliable. It might include text messages, emails, instant messaging services, and social media posts (blogs). Although this type of communication is increasing in popularity, it has been revealed that there are many barriers when using this method. These can include a lack of privacy, misinterpretation of meaning, and lack of face-to-face communication.
It is important that you are aware that electronic or digital communication methods have been used by individuals to bully others either in person or online. Social media has also been used as a platform for hate speech, extreme violence, and even terrorism. Make sure that everyone is aware of these risks so they can avoid being targeted by inappropriate behavior.
It is important to use electronic or digital communication as a backup plan only and to only use it when necessary. Ensure that your team understands the skills involved in using this technology such as touch typing (the ability to input information without looking at the keyboard) and typing speed.