1. List and briefly identify four of the eight traits that differentiate leaders from nonleaders.

2. Briefly identify the four categories of knowledge and skill that a manager should have in order to manage one-on-one communication effectively.

3. What are the two key leader behaviors that are central to successful leadership? How does each typically influence subordinates?

4.Briefly define perceptual filters.How do perceptual filter impact the perception process?

5. Briefly explain the difference between transformational and transactional leadership