Quality is an essential component of health and social care services and a concept with many different interpretations and perspectives. It is important to both users of health and social care services and external stakeholders. In this unit, you will have gained knowledge of these differing perspectives and consider ways in which health and care service quality may be improved. Improvement of service quality requires both the empowerment and involvement of users of services, as well as addressing the requirements of external regulatory bodies. You will have explored the requirements of external regulators and contrasted them with the expectations of those who use services. You will also have gained knowledge of some of the methods that can be used to assess different quality perspectives, and developed the ability to evaluate these methods against service objectives.
The aim of this assignment is to determine whether you have developed an understanding of different perspectives on health and social care service quality and how it is evaluated in order to empower and involve users of services
Managing Quality in Health and Social Care is based on a Case Study which is a CQC report on quality issues at the Royal United Hospital Bath NHS Trust. The full report can be found on Live Campus and at this link The CQC report identified some improvements and a need to further improve how the hospital assessed and monitored its quality and safety procedures. As a health and social care practitioner (Quality Manager) you are required to provide a report explaining the systems, policies and actions that can be taken to tackle the identified shortfalls.
With reference to the Case Study and using examples that highlight the quality issues in the CQC report you are required to provide a Report using a recognised report format in sections that address specific learning outcomes.
Explain the problem that exists in terms of quality at the Royal United Hospital Bath NHS Trust according to the CQC and show the reader why the report is being made. You need to give a definition of terms if you did not include these in the title section, and explain how the details of the report are arranged. You will also be highlighting differing perspectives of quality in relation to health and social care services and should ensure that you include:
1.1 An explanation of perspectives that stakeholders of the Royal United Hospital Bath NHS Trust have regarding quality
1.2 An analysis of the role of external agencies in setting standards
1.3 An assessment of the impact of poor service quality on stakeholders of the Royal United Hospital Bath NHS Trust
This is the main section of the report and needs to be in sections, each having a subtitle with information arranged in order of importance with the most important information coming first. The discussion needs to go over your findings and their significance related to quality at the Royal united Hospital Bath NHS Trust and the CQC report. Suggested section heading are:
2.1 Explain the standards that exist in health and social care for measuring quality and how these are related to the CQC report
2.2 Evaluate different approaches to implementing quality systems
2.3 Analyse potential barriers to delivery of quality health and social care services using examples from the CQC report if relevant to your discussion
3.1 Evaluate the effectiveness of systems, policies and procedures used in the Royal United Hospital Bath NHS Trust in achieving quality in the service(s) offered
3.2 Analyse other factors that influence the achievement of quality in the Royal United Hospital Bath NHS Trust
3.3 Suggest ways in which the Royal United Hospital Bath NHS Trust could improve its quality
4.1 Evaluate methods for evaluating health and social care service quality with regard to external and internal perspectives
4.2 Discuss the impact that involving users of services in the evaluation process has on service quality
Everything that you have discussed above needs to come together here. Keep this section free of jargon as most people who read reports usually will read the Summary and Conclusion.