QUESTION 1

To help cope with the social distancing measures put in place in flattening the curve of COVID-19 infections, the healthcare industry had to adapt quickly to overcome it. Telehealth became a tool or medium for hospitals, clinics, and doctors as one of the ways to provide the same quality of care services while minimizing the spread of coronavirus infection. Telehealth is the use of digital information and communication technologies, such as computers and mobile devices, to deliver healthcare services to patients without the need to be in the same physical location.

The followings are the steps on how to consult a doctor through telehealth services:

1. Search your consultant.
2. Choose a preferred date and time for the appointment.
3. Fill up your personal details.
4. Complete your appointment detail by logging into your account or signing up.
5. Key in your medical record and include attachments if any.
6. Proceed to payment.
7. Your video consultation link will be shared on appointment day.

QUESTION 2

As a group, discuss the question below in my inspire forum, screenshot your discussion postings and paste it into your report. Share and discuss the followings:

• Benefits of telehealth system for consumers and providers
• Challenges of the telehealth system for consumers and providers and how to address it