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- Identify the distinction between organizational conflict and misbehavior and between informal and formal conflict within the organization.
- Discuss the distinction between official and unofficial employee action.
- Research and assess emerging trends in the types of conflict and industrial sanctions that affect organizational performance.
- Distinguish between third-party conciliation, mediation, and arbitration to help SMT understand the differences including the benefits and constraints of each.
- Explain the principles of legislation relating to unfair dismissal in respect of capability and misconduct issues.
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